Returns, Refunds & Complaints at Flowers Queen's Park
Your Fresh Flowers Guarantee in Queen's Park
At Flowers Queen's Park, we take great pride in delivering only the freshest blooms to our valued customers throughout the Queen's Park area. As your trusted local florist serving households and businesses nearby, your satisfaction with our flowers and service is our utmost priority. Whether you order for a special occasion or simply to brighten your day, we stand behind the quality and freshness of each bouquet.
Damaged On Arrival Policy
We understand the importance of your floral arrangements arriving in perfect condition. If your order arrives damaged or any flowers are noticeably wilted or compromised, please notify us on the same day of delivery. Our team will assess the situation and pursue a quick resolution to maintain your trust in our service. Photographs of the damaged flowers or packaging may be requested to help us better understand and resolve the issue efficiently.
Freshness Window
Our Fresh Flower Guarantee ensures that your Queen's Park flowers remain vibrant and beautiful for a minimum of 5 days from the delivery date, provided they are cared for according to our recommended tips. If your flowers do not stay fresh within this five-day window despite proper care, please reach out to us right away. We are committed to providing flowers at their freshest, so you can enjoy your purchase for as long as possible.
Refund and Replacement Options
If your flowers are damaged on arrival or fail to meet our freshness guarantee, we offer the following solutions for your peace of mind:
- Replacement: We can send you a fresh replacement bouquet as quickly as possible, at no additional cost. This is our preferred solution as it ensures you still enjoy the flowers you ordered.
- Refund: If a replacement is not suitable, we can provide a full or partial refund, depending on the nature of the issue. Refunds are processed promptly using your original payment method.
Your choice and satisfaction come first. Please let us know which solution you prefer when you contact us about your order.
How to Raise a Complaint
We are here to resolve any concerns efficiently and courteously. If you have a complaint about our flowers, delivery, or service, we encourage you to get in touch with as much detail as possible. Please provide your order reference, delivery date, and a clear description of the issue. Where possible, including a photo can help us understand the matter fully.
Our team carefully reviews all complaints and aims to respond within one working day. We are committed to resolving your issue quickly, whether it means arranging a replacement, offering a refund, or making amends in another suitable way.
Trusted Local Queen's Park Florist
Thank you for choosing Flowers Queen's Park. Our reputation is built on trust, quality, and care, and we are passionate about serving the Queen's Park community. Every bouquet we deliver reflects our commitment to freshness and your satisfaction. Should you ever need support, remember that our dedicated team is always here to help with any returns, refunds, or complaints.
