These Terms and Conditions outline the rules and regulations for purchasing products and services from Flowers Queen's Park via our online store. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully prior to making a purchase. These conditions apply to all customers placing orders for flower delivery in Queen's Park and the surrounding areas.
In these Terms & Conditions, unless the context otherwise requires, "we," "us," and "our" refer to Flowers Queen's Park; "you" and "your" refer to the customer placing an order for flower delivery through our website; and "Site" refers to the Flowers Queen's Park online flower ordering and delivery website.
Flowers Queen's Park provides online flower delivery services throughout Queen's Park and surrounding areas. Our delivery coverage is regularly updated on our website. If your delivery address falls outside our permitted zones, we reserve the right to cancel or amend your order and provide appropriate notice.
To order flowers online for delivery in Queen's Park, please follow the steps below:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for reasons including, but not limited to: unavailability of flowers, inability to service the delivery location, or suspected fraudulent activity.
We strive to ensure all product descriptions, images, and prices on our website are accurate. However, as flowers are a natural product and subject to seasonal and supplier variation, bouquet designs, varieties, and packaging may differ. If a substitution is necessary (for example, due to flower unavailability), we will use flowers of similar value and appearance where possible. Significant substitutions will be communicated to you in advance where feasible.
All prices on the Flowers Queen's Park website are quoted in pounds sterling (GBP) and include VAT where applicable. Delivery charges, where applicable, will be clearly indicated at checkout before you submit your order.
We accept a range of secure online payment methods as displayed on our website at checkout. By placing an order, you confirm that you are authorised to use the selected payment method. Funds will be debited at the time of ordering.
If your payment provider declines or delays the payment for any reason, your order may not be processed or may be cancelled by us at our discretion. In such cases, we will notify you and provide instructions to rectify the issue.
Flowers Queen's Park endeavours to deliver orders on your selected delivery date. While we take care to meet your preferences, delivery times are estimates only and are not guaranteed. During peak periods or adverse conditions, delivery may be subject to delay. If we cannot fulfil your order on the requested date, we will contact you as soon as possible to arrange an alternative solution.
It is your responsibility to ensure that delivery details are accurate and that someone is available to accept the delivery. If the recipient is unavailable, we may, at our discretion, leave the flowers with a neighbour, in a secure location, or attempt re-delivery subject to additional charges. We cannot accept liability for delays or non-delivery due to incomplete or incorrect addresses.
If you wish to amend or cancel your flower order, please contact us as soon as possible. Cancellations or amendments requested less than 24 hours before the scheduled delivery date may not be processed if the order is already being prepared or dispatched.
Subject to your statutory rights, refunds for orders cancelled in accordance with these Terms will be processed within a reasonable timeframe using the same payment method used for the purchase. If flowers have been specially ordered or made, or if the order is already out for delivery, cancellations may not be possible, and charges may apply.
Due to their perishable nature, flowers are generally non-returnable. However, if you believe your flowers are not up to the quality standards or arrive damaged, please contact us with photographic evidence within 24 hours of receipt. We will investigate your query and, where appropriate, offer a replacement, partial, or full refund at our discretion.
Your statutory rights in respect of faulty or misdescribed goods remain unaffected. For non-perishable items or add-on gifts (e.g. vases, chocolates where offered), please refer to our returns policy detailed on our website.
We take every reasonable care to ensure that orders are fulfilled with due skill and care. However, Flowers Queen's Park is not liable for:
Our total liability in respect of any order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the value of the order in question.
All content and materials on the Flowers Queen's Park website, including (but not limited to) text, graphics, logos, photographs, and product descriptions, are the property of Flowers Queen's Park or its licensors. No part of the website may be copied, reproduced, or distributed without our express permission, except for personal non-commercial use related to purchasing flowers online for Queen's Park delivery.
Your privacy is important to us. We process your personal data in accordance with UK data protection law. We will only use your details to process orders, improve our services, and, where you have consented, to provide marketing communications. Full details can be found in our Privacy Policy available on our website.
Flowers Queen's Park reserves the right to update or amend these Terms & Conditions as required by law, business practices, or other operational reasons. Any changes will be posted on our website and will apply to orders placed after the Terms are updated. Please review these Terms regularly to ensure you are aware of any updates.
These Terms & Conditions and any disputes arising from or related to your use of our online flower delivery service in Queen's Park and surrounding areas shall be governed by the laws of England and Wales. Any contract for the purchase of flowers and any dispute or claim arising from or in connection with such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For the avoidance of doubt, these Terms & Conditions apply to all customers purchasing online flower delivery in Queen's Park and neighbouring areas serviced by Flowers Queen's Park. By placing an order, you confirm your understanding and agreement with these Terms in full.
If you have questions regarding these Terms & Conditions or require clarification on any of the points raised above, please visit our website to view further guidance and our contact information. Thank you for shopping with Flowers Queen's Park.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is HF ONE LONDON LIMITED
Company number: 14314390
Unit 19 1-13 Adler Street, London, England, E1 1EG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Queen's Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Queen's Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
